Products

Q: I've heard that 100% cotton t-shirts can shrink after washing. How do you handle this issue, and what care instructions should I follow to maintain the size and quality of my t-shirts?

A: Our 100% cotton shirts are indeed preshrunk, minimizing the typical shrinkage to about 3-5% of the garment's size. This process helps to ensure that any changes in size after washing are negligible. However, high temperatures during drying can sometimes cause undue stress to fabrics. To maintain the integrity and longevity of the garment's fabric and print, we recommend drying them on low heat. This practice not only helps in preserving the original size but also contributes to the overall quality and appearance of the t-shirts. Rest assured, following these care instructions should pose no problems, and the shrinkage from such drying would be minimal.

Shipping

Q: How can I track my order?

A: Tracking your order is easy! Here's how:

- Go to the top of the page and click on "Order Status."

- Look for a tracking number, signifying that your parcel is in shipment.

- If available, you'll receive a shipping confirmation email with a tracking number or a "Track Your Package" button.

- Click on the number or button to track your package.

- If you haven't received a shipping confirmation email, check your spam filter.

- If you need further assistance, please contact us at Support@thegainxproject.com

Q: Why hasn't my order's tracking status been updated?

A: Tracking updates may be delayed due to various factors, such as:

- The parcel being at a post office sorting center.

- Local customs clearance procedures. Uncontrollable factors like bad weather, political issues, or peak order periods.

Please note that these delays often result from time differences between logistics updates. Check back in a few hours, and if the problem persists, please contact us at Support@thegainxproject.com for assistance.

Ordering

Q: How do I use my promo code?

A: Applying your promo code is simple! Just enter the code at the 'add to cart' or 'checkout' page, and the discount will be automatically applied to your order total.

Q: How can I choose the right size for me?

A: Finding the perfect fit is easy with our detailed size charts on each product page. Refer to the chart for the product you're interested in, and select the corresponding size. Need help? Contact us at Support@thegainxproject.com and we'll assist you with sizing or any other product questions.

Q: How do I place an order on Thegainxproject.com?

A: Placing an order is a breeze! Just follow these steps:

1. Browse our website to find products with detailed descriptions, pictures, and materials.

2. Select the size and quantity, then click "add to cart." Continue shopping or proceed to checkout.

3. Click the cart icon, review your choices, enter any promo code, and click "proceed to checkout." Follow the prompts to complete your order.

Q: Can I change the shipping address of my order?

A: You can change your shipping address by contacting us at Support@thegainxproject.com before your order ships. Once shipped, the address cannot be changed. Note: Updating your address in your account after placing an order only affects future orders.

Q: Can I cancel my order after placing it?

A: Order cancellation may be challenging once placed. Contact us at Support@thegainxproject.com as soon as possible if you need to cancel. If your order is in the "Processing" stage, we may be able to help, but we can't guarantee cancellation if your order has shipped. For returns, refer to our Return Policy.

Q: Will my package be charged customs and import charges?

A: Customs and import charges may apply depending on location and order value. These charges are the recipient's responsibility. The Gainx Project has no control over these fees, so we recommend contacting your local customs office for specific information on charges and taxes in your country.

Other

Q: How do I change the currency of the prices displayed on the website?

A: Our website displays prices in US Dollar (USD) by default. To change the currency:

Click on the USD symbol in the top left corner of the page.

Select your desired currency from the drop-down menu.

Please note that the actual product prices and any applicable taxes or fees may vary based on the chosen currency.

Q: Is my personal information protected on your website?

A: Absolutely! We prioritize the security of your personal information. Here's how we protect it:

SSL Technology:
We use Secure Sockets Layer (SSL) technology, the industry standard for secure online transactions. This encrypts sensitive information like credit card numbers and personal details.

Payment Security:
We never store your payment information in our system. Instead, all private payment details are passed directly to and stored securely by your bank.

Your trust is paramount to us, and we're committed to maintaining the highest level of privacy and security.